AU
Critical Incident Notification Tracker
How this tool works

A timestamped, portfolio-wide record that proves a critical incident was reported to leadership within the one-hour window — who was told, when, how fast, and what leadership directed back. Resolver documents the incident; this proves the urgent notification happened.

Why it matters

When a critical incident happens, ownership's standard is notification within one hour so they can coordinate the response, protect tenants, and get ahead of it. This tool turns that obligation into evidence — an elapsed-time clock on every alert and a receipt from every recipient.

The three roles
Property Manager / Security DirectorOriginates alerts. Fills a mostly-tap form, sends it, and can append timestamped updates as the incident evolves.
Executive (leadership)Receives alerts with an audible alarm. Confirms receipt (timestamped) and can send a recorded directive back to the sender. Does not originate alerts.
AdminFull access — manages the roster, sites, templates, and every dropdown, and sees the whole portfolio ledger.
Sending an alert
  1. Open Send Critical Alert and pick the site, incident type, exact time, and location — almost all taps.
  2. Tap the status fields (current status, emergency services, injuries, tenant impact) and add one short narrative line.
  3. The clock shows elapsed time vs. the 60-minute rule before you send. Tap Send Critical Alert.
Receiving & responding
  1. An incoming alert sounds an alarm and appears under Received.
  2. Tap Confirm Receipt — that stamps who and when.
  3. Tap Respond to PM to send a recorded directive (Notify FDNY, Escalate, Call me, etc.). It attaches to the alert.
The record

Everything lands in the Ledger: each alert's incident-time vs. notification-time, elapsed vs. the one-hour rule, every receipt, and the full two-way thread — all timestamped and exportable. That is the defensible proof the obligation was met.

Allied Universal · Portfolio critical-incident accountability · Issues: jonathan.parham@aus.com